Our commitment to you
Prince of Peace values our relationship with you as a member of our parish, a visitor to a service, event or community initiative or as a parent of a young person in our children’s or youth program.
It is our hope that your interactions with our staff, volunteers or others in our church are positive, respectful, and hope-filled.
If you are not happy with any aspect of the services we provide, we would like to hear from you so that we can investigate and put things right.
-Treat you with respect, in a fair and courteous manner at all times
-Be clear and timely in our communications to you
-Always comply with relevant Texas law
How to let us know if you have feedback or a concerns
If for any reason you are not happy with any aspect your experience at a Prince of Peace event, we would like to hear from you as soon as possible so that we can address the matter. Please contact us using one of the following options:
Email: You can let us know about any general feedback, suggestions or concerns by contacting Mario Rivas, Coordinator of Member Services and Volunteers at MRivas@POPHouston.org or at: 281.571.4139.
Confidential or Serious:
If the matter is serious or sensitive in nature, by emailing our Operations Manager, Scott Morgan, in confidence at: SMorgan@POPHouston.org.
If you would like to submit a concern to the archdiocese, please go here: https://www.archgh.org/about/contact-us/
Concerns or incidents related to child protection
If you have concerns or incidents related to child protection, please raise these matters immediately and directly with the Pastor, Youth Minister, or staff member at Prince or Peace.
As guided by Archdiocese's Child Protection policy this may be escalated to the local authorities as required.
Please go to the archdiocesan page for more guidance about your concern: https://www.archgh.org/offices-ministries/office-of-child-and-youth-protection/report-abuse/